Refund Policy

Refunds will be initiated only post successful verification of the products by Genetec LifeSciences. Please note that the verification process may take 48 hours from receiving the returned package to our office in Mumbai. Address can be found on our Contact Us page.

Payment method 

1. If paid Cash on Delivery, customers need to share Bank account details in which they want to receive the refund. 
2. NEFT Refunds will be processed within 1-4 Days, post verification process.
3. UPI/Online Payments Refunds will be processed within 7-10 business days subject to the bank turnaround time and RBI Guidelines.

You understand and acknowledge that we reserve the rights to claim back any refund that has been processed by us as a result of fraudulent activities such as return of wrong products or wrong quantity of the product